Lowongan Kerja PT LivingSocial a leading multinational company running business in e-Commerce and Online Advertising Network reaching millions of unique visitors. We offer deals up to 90% off on products and services and guarantee the best value for our online members. Our goal is to find unique and interesting things for members to do, see, eat and buy in their cities, and we work closely with local businesses to create attractive deals.
PT LivingSocial vision is to pioneer social commerce, inspired by social responsibility. Our mission is to drive our endeavours through the support and empowerment of colleagues. Create your own destiny and act with integrity. We work hard, enjoy what we do, and seek the right people to build a great company.
PT LivingSocial need qualified candidate for fill following lowongan kerja position below :
CUSTOMER SERVICE MANAGER
Responsibilities:
* Supervise, motivate and develop CS team members in technical competencies, knowledge, skills and abilities to provide professional support to customer
* Responsible in managing and directing all aspects of incoming call center operations, Implementation and reviewing call center policies and procedures
* Plan and implement operational procedures and service level for Call Centre and Walk-in Customer
* Train, coach and manage the team
* Produce quantitative and qualitative reports on Customer Service KPIs and related data
* Build knowledge and understanding of products and company visions
* Responsible for development and monitoring quotas for service volume and timeliness
Requirements:
* Successfully completed your Bachelor degree or above in any major
* Having at least 7 years working experience of customer services, and at least 3 years of people management experience
* Self motivated, result oriented, dedicated, and driven to succeed
* Good English communication skill
* High proficiency in handling complaints from customers and customer oriented person
* You have excellent ability for communication, influence, and team management skills
If you meet these lowongan kerja requirements and are interested in lowongan kerja position above, send your an application letter with a recent photograph and complete CV within 1 week to :
hr.indonesia--at--livingsocial.com
Lowongan Kerja Customer Service Manager LivingSocial via mitra-kerja
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