Lowongan Kerja PT Acer Indonesia one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the lowongan kerja position of :
SECOND LEVEL SPECIALIST (SERVER)
Analyze and handle all issues which related to technical and quality issues of SERVER products in order to support the technical and quality solution in a proper manner and aligned with the prevailing procedure.
Job Responsibility :
* Handle all special case SERVER unit problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectation.
* Escalate all of the special case unit which related to quality issues to
* Asia Pacific team so as to achieve the compliance level.
* Up date technical information regarding service operation matters from AAP or local to Service Operation department effectively.
* Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of SLA dan CSI.
* Develop and provide technical training modules as curriculum needed in order to level up engineer and front liner's skills
* Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective.
* Perform random testing on RMA unit before sending to local vendor in order to ensure QC process by engineer accurately
* Review and conduct testing on new product in order to ensure the availability of information (specification dan feature ) and general trouble shooting of the new SERVER product
* Provide quality report (local and global) to be submitted to Superior for reviewing and decision making process
* Work closely with corporate sales in term of testing on SERVER unit,
* technical support, and unit installation in order to ensure availability
* of after sales service and brand awareness
Qualification
* Formal Education:
* * Minimum Bachelor degree (S1) majoring in Computer Engineering.
* Working Experience:
* * Minimum 3 years working experience as 2nd level support of SERVER product
* Experience in handling, maintain, repair SERVER products
* Detail-oriented and customer service excellence
* Preferably male
If you meet the lowongan kerja qualification, please send your resume with recent photograph, current and expected salary, to :
hrd--at--acer.co.id
Lowongan Kerja Second Level Specialist Acer Indonesia via mitra-kerja
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